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Customer testimonials & project ratings
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Overall Verified
Testimonial Score

4.86

Composite Score

Quality

Customer Service

Value for Money


Review Date: 10/14/2017 | Author: a Neighbor, Memphis, TN

Comments: Excellent service. Quickly responded to my inquiry and resolved my issue quickly as well.

Review Date: 10/03/2017 | Author: Anna A., Cordova, TN

Comments: Kemper did a wonderful job.

Review Date: 07/01/2017 | Author: Tim M., Germantown, TN

Comments: Very quick

Review Date: 06/28/2017 | Author: James B., Cordova, TN

Comments: They came out at the time they said they would and went over any problems they found with me before the repair.

Review Date: 06/27/2017 | Author: Martha S., Memphis, TN

Comments: Learned of company through Home Advisor. I received a call back immediately on a Sat and garage door was reset and a Chamberlain new system was installed as it wasn't in owners truck. Kemper Jackson , owner , was prompt , courteous, and helpful Pleasant experience. Love the new,system . Highly recommended. Prices were fair and lower quotes than other companies ..thank you Kemper Jackson

Review Date: 06/24/2017 | Author: a Neighbor, Memphis, TN

Comments: I was pleased with the prompt response. Kemper Jackson was very professional, knowledgeable and courteous. He patiently answered all of my questions. He helped me make the best long term decsion for my situation.

Review Date: 06/23/2017 | Author: Kevin C., Cordova, TN

Comments: Immediate response and same-day service. Great price. Also showed me how to perform quick monthly maintenance.

Review Date: 05/27/2017 | Author: a Neighbor, Memphis, TN

Comments:

Review Date: 05/19/2017 | Author: John P., Arlington, TN

Comments: Kemper did a great job with our garage door installation-and was very Professional

Review Date: 05/09/2017 | Author: Fran G., Memphis, TN

Comments: Called on a Friday afternoon to repair the broken springs on my garage door. Kemper immediately answered and told me he could not get to me until Monday @ 12:30 pm. I assured him that was good. My garage door springs were the type not sold locally but he said he could convert them over for $250.00. I mention this detail because my neighbors had the same issue and another garage installer told them it would cost over $1000.00 to repair the springs (internal springs from a Wayne Dalton door). My neighbor bought a new garage door instead - spending over $1500.00. Not only did Kemper arrive on time, he completed the work in under an hour and my cost - $250.00 as advertised. Kemper is not just professional but I would characterize him as a true craftsman and the Crème de la Crème of his profession. Please contact this man for anything to do with your garage door(s). To do otherwise would be criminal.

Review Date: 04/08/2017 | Author: Walter S., CORDOVA, TN

Comments: Very professional work and service by a very experienced technician!

Review Date: 04/01/2017 | Author: Scott S., Memphis, TN

Comments: Immediate response, onsite within two hours, efficient, courteous, fair price.

Review Date: 03/13/2017 | Author: a Neighbor, memphis, TN

Comments: Kenner Jackson called immediately after you gave us the contact and came out that day and fixed the garage door the next day. He was very pleasant and did a good job, felt fair price and we would use him again

Review Date: 02/22/2017 | Author: Kristen G., Germantown, TN

Comments: Very professional and experienced - I would recommend them!

Review Date: 01/31/2017 | Author: Donald A., Oakland, TN

Comments: Very prompt and courteous service. Garage door works much better.. almost like new!! Bravo!!!

Review Date: 01/26/2017 | Author: Don M., Bartlett, TN

Comments: The garage door 'tuneup' replaced rollers & other adjustments. It saved me from buying a new opener. He was prepared though because he brought the replacement opener along just in case it needed to be done. Courteous, on time, fair price, prepared, & efficient. What more can you ask for? I would hire again.

Review Date: 01/09/2017 | Author: Pattye H., Lakeland, TN

Comments: Only one to call once I submitted issue with Home Advisor. Showed up when expected and job was completed in same day. Extremely happy with work. Didn't try and make me buy something I didn't need. Actually helped with something else that another guy wouldn't do without replacing entire door. Very pleased!

Review Date: 12/29/2016 | Author: Michael B., Memphis, TN

Comments: Quick, courteous and great workmanship.

Review Date: 12/19/2016 | Author: Melba K., Cordova, TN

Comments: great guy he explained everything and showed me what was wrong and the cost before work started

Review Date: 11/17/2016 | Author: Atwalaun B., Memphis, TN

Comments: Mr.Jackson did a great job getting my door back on track. Very professional. I would recommend him for any job.

Review Date: 10/25/2016 | Author: Wayne S., Memphis, TN

Comments: I asked "HomeAdvisor" for recommendations to replace a garage door spring. They sent names of four companies. I asked for quotes from all four. The first company called and said we can be there tomorrow. Mr. Jackson called and said, "I can be there in thirty minutes and have the job done in another thirty minutes." I said come on." One hour from the time i talked to him on the phone the job was finished. He charged me $140.00 which i thought was fair. I recommend this company.

Review Date: 10/18/2016 | Author: Dana Z., bartlett, TN

Comments: great service, reasonable price

Review Date: 09/13/2016 | Author: Yolanda C., Memphis, TN

Comments: Professional and fast.

Review Date: 07/27/2016 | Author: Jo S., Memphis, TN

Comments: Kemper, the owner of Alternative Garage Doors, was professional, very knowledgeable, and courteous. His work was excellent and price very reasonable. He took the time to instruct us on how to use our new system and made sure we felt comfortable with everything. My husband and I highly recommend Alternative Garage Doors. We are so glad we found this company.

Review Date: 06/28/2016 | Author: a Neighbor, Memphis, TN

Comments: Excellent job, very professional and very prompt

Review Date: 05/03/2016 | Author: Camilla M., Memphis, TN

Comments: Excellent and very professional

Review Date: 04/12/2016 | Author: Meltonia E., Memphis, TN

Comments: The experience was very professional and prompt.

Review Date: 04/04/2016 | Author: a Neighbor, Cordova, TN

Comments: Outstanding service!

Review Date: 04/04/2016 | Author: a Neighbor, Cordova, TN

Comments: Outstanding service, in and out job and replaced both Springs to my garage door in 1/2 hour and a fair market value for a job well done. Great personality, and very professional!!!

Review Date: 04/01/2016 | Author: Roger R., Collierville, TN

Comments: They did what they said they would do.

Review Date: 03/27/2016 | Author: Noah W., Germantown, TN

Comments: Lowest price I found. He was very nice. Also came on a Sunday

Review Date: 03/15/2016 | Author: Patricia P., Cordova, TN

Comments: The repair person not only fixed my garage door for what I considered an excellent price, he found another problem, stayed about forty-five minutes longer, and did not charge me. I was more than pleasantly pleased. He was courteous, knowledgeable and very helpful! I will always call this company first. I might add that despite the fact I called on Saturday they came out that same day.

Review Date: 03/07/2016 | Author: a Neighbor, Collierville, TN

Comments: Excelent Service and Charged less Price

Review Date: 01/30/2016 | Author: John C., Memphis, TN

Comments: They take the time make sure job was done right.

Review Date: 12/16/2015 | Author: Rick D., Rossville, TN

Comments: Showed up when they said they would , completed their work and moved on to the next one? Door quality was as expected and would recommend and will use again

Review Date: 12/05/2015 | Author: Lajuanda E., Memphis, TN

Comments: The workman was very polite. He explained the necessary repairs and did the work expeditiously.I would highly recommend them for your garage door needs.

Review Date: 10/26/2015 | Author: Terence M., Memphis, TN

Comments: Excellent service... responded quickly and fixed the spring and adjusted garage and braced the door with new parts to avoid future problems. Friendly and professional.

Review Date: 10/11/2015 | Author: Jay L., Oakland, TN

Comments: Mr. Jackson came to my home and made the repairs. He explained the condition of my opener and how to maintain it. I was very impressed with his work. I have chosen Mr Jackson as my Garage Door repairman!

Review Date: 10/02/2015 | Author: Cole T., Memphis, TN

Comments: Great customer service!

Review Date: 09/22/2015 | Author: a Neighbor, Memphis, TN

Comments: Great Professional Service!!!

Review Date: 09/01/2015 | Author: Erick M., Eads, TN

Comments: Showed on time with right part after explaining the problem the day before with dimensions of the garage door to be serviced. Serviceman showed exceptional expertise (when asked) with over 20 years experience which showed he absolutely knew what to do the first time and finished rather quickly, and offered some additional preventive maintenance tips. I would absolutely do business with them again!

Review Date: 08/18/2015 | Author: Laura M., Cordova , TN

Comments: Kemper was extremely professional. He repaired my damaged panels at an extremely reasonable price. He returned my phone calls immediately and fixed the door within the time frame that he promised. His demeanor was trust worthy that I trusted him to repair the door when I wasn't there.

Review Date: 08/18/2015 | Author: a Neighbor, Cordova, TN

Comments: I will definitely do business with this team in the future. They were knowledgeable, insightful, flexible and honest. They came out fixed the problem and did a few other things to make made sure the door functioned properly. They offered advice on the health of the door. It was good to interact with someone who takes pride in their work.

Review Date: 07/29/2015 | Author: Erik F., Arlington, TN

Comments: I don't normally write reviews but felt compelled. I am very happy with and highly recommend Alternative Doors. Kemper was great. My tension spring broke last night and I called a few companies and left messages to get quotes. Kemper called first thing in morning. I explained issue and he quoted me on the phone which was a very fair price. In addition he was at my house within 2 hours and replaced the tension spring. His prices are very fair, he is very professional and firndly. I will use him again for sure should my garage break again. I also will recommend him to anyone I know. You cant go wrong with Alternative doors!

Review Date: 07/07/2015 | Author: Rebecca fraser F., Germantown, TN

Comments: Came on time pleasant & helpful manner. Diagnosed problem over the phone. Brought new springs with him. Would use him again without hesitation.

Review Date: 06/09/2015 | Author: Don R., Cordova, TN

Comments: Very pleased with Alternative Garage Doors. They called back within an hour of my leaving a message. Quoted the price once they heard what needed to be done . Promised a one-hour time frame (2:00 - 3:00) and showed up just a couple of minutes after 2:00. They immediately recognized what needed to be repaired (I was wrong with my evaluation) and quoted a new price. I actually researched the new price (for the new work) on Google and they were in line with what I found. Work was done quickly and professionally. I hope I don't have any more problems with the door/opener but if I do, I will call them immediately.

Review Date: 05/30/2015 | Author: Trevor T., Cordova, TN

Comments: The service tech had a great attitude about coming out to complete the work - he was even OK with completing the repair on Saturday. He showed up on time and completed the repairs in less than 30 min.

Review Date: 05/28/2015 | Author: J F., Memphis, TN

Comments: .Kemper and Jack were very friendly and made arrangements to come out to my home quickly. The service provided was excellent and affordable. I will definitely use them for my future needs and recommend them to others

Review Date: 05/05/2015 | Author: a Neighbor, , TN

Comments: Mr. Kemper was very knowledgeable and he did a great jobs on replacing my garage door's springs. He correctly balanced the springs tension so that the garage door can be lift up by the opener with ease. He also showed me the area where I should lubricate (with WD-40) so that the spring could last longer. The service he provided was excellent and affordable. I will definitely use them for my future needs and recommend them to others.

Review Date: 04/07/2015 | Author: Kenneth W., Memphis, TN

Comments: ALTERNATIVE GARAGE DOORS DID A GREAT JOB !!!!!!!!!!!!!!!

Review Date: 03/28/2015 | Author: a Neighbor, Memphis, TN

Comments: they responded very quickly for my need as the same day service and the job were done in a quick and timely manner, and the person who did the job was very courteous and knowledgeable about the job. I love my door again. Thanks Alternative garage doors !!

Review Date: 03/27/2015 | Author: a Neighbor, Cordova, TN

Comments: Mr.Kemper was very friendly and made arrangements to come out to my home quickly. The service he provided was excellent and affordable. I will definitely use them for my future needs and recommend them to others.

Review Date: 03/26/2015 | Author: Preston L., Cordova, TN

Comments: Showed up on time and did work as agreed. Gave me hint on oil to apply each month which I appreciated. Would highly recommend.

Review Date: 03/03/2015 | Author: Brad C., Memphis, TN

Comments: On time and friendly

Review Date: 02/23/2015 | Author: Carolyn M., Memphis, TN

Comments: Mr. Kemper Jackson is very professional and knowledgeable about his products and business. He performed his job with care and in a timely matter. Mr. Jackson taught me how to do somethings on my on, to prevent him from coming back; something as simple as using D W Forty Oil (I hope I got the product name correct) on parts of the garage door. Mr. Jackson has the best customer service skills to work with the public. I will definitely recommend Mr. Jackson and the Alternative Garage Doors company to everyone!!!!!!!! Thanks

Review Date: 02/02/2015 | Author: Denise M., Memphis, TN

Comments: Great customer service!!! Mr. Kemper Jackson came and evaluated my problem. Had it diagnosed within 5 minutes fixed in 10. He recommended other services needed and as others have mentioned is very knowledgeable about maintenance and his product. Pricing was extremely reasonable!

Review Date: 01/31/2015 | Author: a Neighbor, CORDOVA, TN

Comments: Big box. Door. Companies wanted. To. Install. A complete. Door. Which. I. Could. Not. Afford . Kemper. . Jackson. Showed. Me. Another. Way (wind. Struts) . Repair. Made. ,no more. Sagging. Overhead. Door

Review Date: 01/16/2015 | Author: Erma W., Memphis, TN

Comments: Mr. Kemper Jackson is truly a professional young man and is very knowledgeable about the services he provide. He serve with passion and commitment to quality. His personality is very fitting for public services. I highly recommend his services. He was considerate of time and great at following up with us. We were very pleased with his work and are already telling friends and neighbors about his service. He was certainly a blessing to us at the perfect time. He provides the type service that deserves a generous gratuity. Thanks to HomeAdvisor.com for your services.

Review Date: 12/27/2014 | Author: Terri B., Germantown, TN

Comments: I hired Alternative Garage Doors to install a new garage door and motor. Keeper arrived on time, was professional, very knowledgeable, completed the job quickly, provided above and beyond customer service, and pricing was very reasonable.

Review Date: 11/06/2014 | Author: Linda D., Memphis, TN

Comments: Very professional , good consumer service and very prompt. Good advice on maintaining the up keep of my garage door. I never knew they needed oil.

Review Date: 09/17/2014 | Author: Bettie T., Memphis, TN

Comments: Very good customer service, project was completed in a timely manner and quality of work was great. I would recommend this company to others.

Review Date: 09/16/2014 | Author: Lorraine P., Collierville, TN

Comments: Quick, professional and friendly. Would highly recommend.

Review Date: 08/31/2014 | Author: Cedric B., Memphis, TN

Comments: Prompt, on time and garage works well

Review Date: 08/22/2014 | Author: a Neighbor, Eads, TN

Comments: Tec. was timely garage door opener was replaced.

Review Date: 08/15/2014 | Author: Debra J., Cordova, TN

Comments: Kemper did a great job, would highly recommend

Review Date: 08/10/2014 | Author: Sandi J., Cordova, TN

Comments: My garage door spring broke on a Saturday. I could not get my car out and most places don't work on the weekend or overcharge. Kemper came and fixed it that day. He was professional and got it fixed with no problem. He oiled the hinges and spring. Also told me want I needed to do to take care of it. He was very reasonably priced. I was so thankful he came out on a Saturday afternoon to fix it. Will use this company in the future for any other garage door needs. Highly recommend.

Review Date: 07/02/2014 | Author: Rb H., Collierville, TN

Comments: Kemper got in contact with me immediately, arranged to come out right away, showed up as promised and did a great job. Preventative maintenance on the door, new rollers, lubricate, etc, for a reasonable price. Then he replaed my electric eyes and mounts and adjusted some garage brackets for no addl charge, didn't try to nickel and dime me. The guy really knows what he's doing. I definitely recommend him.

Review Date: 06/14/2014 | Author: a Neighbor, Cordova, TN

Comments: Did a great job...would highly recommend

Review Date: 05/21/2014 | Author: Valerie H., Germantown, TN

Comments: We had Alternative Garage Doors repair our garage door today. Kemper Jackson was extremely friendly, professional, and did a thorough repair and inspection of the door. He told us things about routine maintenance of a garage door that I had never been told in my life before. In our estimation, he went above and beyond our expectations. We would definitely recommend him and use him again!

Review Date: 02/04/2014 | Author: a Neighbor, Memphis, TN

Comments: I had a very simple repair and I felt he overcharged me. Other than that he was friendly and very timely.

Review Date: 01/20/2014 | Author: Joyce K., Memphis, TN

Comments: Representatives were very professional, efficient and knowledgeable about the repairs needed. Completed job to my satisfaction. Pointed out something that the company that installed garage door failed to complete.

Review Date: 01/20/2014 | Author: Joyce K., Memphis, TN

Comments: Representative and his associate were very professional, thorough and efficient. They provided information that was needed to have the company that installed the garage door come back and complete the job.

Review Date: 10/12/2013 | Author: Audfrey R., Oakland, TN

Comments: Installer was very knowledgable and even programmed my car garage opener for me. Excellent!!!!!

Review Date: 09/24/2013 | Author: Tremaine H., Cordova, TN

Comments: This company is nothing short of Professional and AWESOME!!!

Review Date: 09/17/2013 | Author: a Neighbor, Collierville, TN

Comments: Mr Fleming was very nice and professional. He took care of my garage door repair very well. Price was very reasonable compared to others

Review Date: 08/21/2013 | Author: Virgil S., Memphis, TN

Comments: Great service knew exactly what he was doing and was very confident in his work.

Review Date: 08/18/2013 | Author: a Neighbor, Germantown, TN

Comments: Helpful, quick, polite, professional, gave great advice!

Review Date: 08/13/2013 | Author: Allyson K., Bartlett, TN

Comments: e owner Kemper Jackson walked me through my problem over the telephone. Fantastic customer service and I would definitely refer Alternative Garage Doors to all homeowners needing repairs.

Review Date: 05/15/2013 | Author: Zack R., Arlington, TN

Comments: Quick and professional!

Review Date: 05/01/2013 | Author: Herb K., Munford, TN

Comments: Kemper was awesome. A real pro with lot's of experience.

Review Date: 04/17/2013 | Author: Brett T., Oakland, TN

Comments: Time and money well spent. Fixed my garage door opener.

Review Date: 04/10/2013 | Author: Columbus J., Memphis, TN

Comments: Punctual and quick work . Great work ethic and superb service.

Review Date: 12/12/2012 | Author: B B., Memphis, TN

Comments: The young man that took care of my garage, Kemper, was very helpful and went above and beyond to take care of his client. I would highly recommend him to any of my friends or associates.

Review Date: 11/17/2012 | Author: a Neighbor, Memphis, TN

Comments: pleased thus far

Review Date: 09/13/2012 | Author: Megann S., Germantown, TN

Comments: Attention to detail, a bigger project to align the doorcorrectly from a previous installers misalignment/incorrect install. Kemper did an outstanding job and takes pride in doing a good job. It was refreshing to have a contractor cleaned up his mess, hand prints on the door which occurs from working on the rollers and springs, all was clean and neat before presenting the bill. I will use again and highly recommend him!

Review Date: 08/16/2012 | Author: Talitha F., Cordova, TN

Comments: Kemper was very friendly and helpful. They were able to respond to my service call the same morning. Overall, a very good experience.

Review Date: 05/29/2012 | Author: Tim L., Cordova, TN

Comments: Called back immediately. Was at my residence within 20 minutes. Very polite and courteous crew. Door fixed within 45 minutes.Works like a new door! Totally recommend to any ad every one!!!!

Review Date: 05/03/2012 | Author: a Neighbor, Collierville, TN

Comments: Kemper delivered great, timely service. Got to my house exactly when we promised, and made the repairs before the end of the day. A++

Review Date: 01/30/2012 | Author: Lois K., Germantown, TN

Comments: My garage door is repaired I had excellent service. Kemper Jackson was the repairman. I would recommend to others.

Review Date: 01/14/2012 | Author: Roderick W., Memphis, TN

Comments: Very professional job. Very timely. Didn't have me sitting around all day waiting for him. Would definitely do business with this company again.

Review Date: 08/27/2011 | Author: William W., Memphis, TN

Comments: Thank you for recommending Alternative, on time, professional and considerate. I will recommend them highly.

Review Date: 08/24/2011 | Author: a Neighbor, Germantown, TN

Comments: Great!!

Review Date: 08/12/2011 | Author: Rob T., Arlington, TN

Comments: Great

Review Date: 07/20/2011 | Author: Malcolm C., Memphis, TN

Comments: The Serviceman was very professional and helpful. He explained in detail what work was to be done as well as provide some additional preventive maintenance. I would definitely use their services again in the future and have no problem recommending their services to anyone who may need this service.

Review Date: 06/10/2011 | Author: Will G., Munford, TN

Comments: Quick service and quality work! Garage door works like a charm once again. Thank you! :)

Review Date: 05/24/2011 | Author: Doug R., Memphis, TN

Comments: These guys were prompt, professional, and did their job above & beyond expections. My garage door works better than when it was first installed !! I would recommend them to anyone needing garage door work.

Review Date: 04/05/2011 | Author: Antoniio W., Memphis, TN

Comments: great job and good customer service

Review Date: 03/17/2011 | Author: Mike S., Collierville, TN

Comments: Showed up on time. Was quick and efficient.

Review Date: 03/10/2011 | Author: Richard B., Cordova, TN

Comments: Handled very quickly and efficiently

Review Date: 03/07/2011 | Author: Carolyn M., Memphis, TN

Comments: Timely, gave firm figures on repair versus replacing my unit. Very pleased with professionalism and work product. Answered my questions and made sure everything worked as expected.

Review Date: 02/12/2011 | Author: Gary B., Cordova, TN

Comments: perfect A +++++

Review Date: 01/19/2011 | Author: a Neighbor, Cordova, TN

Comments: Technician was timely, professional and courteous. The estimate provided for the repair was accurate. There were no hidden charges. The job was completed within the estimated repair time period.

Review Date: 01/16/2011 | Author: Dennis L., Collierville, TN

Comments: answered the phone on the first ring and was at my home within 15 minutes of call. Excellent price and service would highly recommend-a perfect gentleman.------------On the other hand I called precsion four times and never got a response--am glad I got service from alternative---thanks

Review Date: 01/15/2011 | Author: Jak D., Arlington, TN

Comments: Very professional. He was willing to come out to my house in Lakeland on a Friday evening, and was very prompt. He fixed the garage door problem we were having, and also went beyond it to oil the springs and joints on our door to make sure it wasn't making so much noise. I've kept his card and will recommend him to friends. Great service!

Review Date: 11/29/2010 | Author: Richard M., Memphis, TN

Comments: I was very pleased with the service by Alternative Garage Doors. I put in a request through Service Magic to have my garage door repaired. My garage was fixed within 2 hours of placing the request. I am very satisfied with the prompt professional service. My problem was taken care of and future preventative maintenance was recommended. I will definitely recommend Alternative Garage Doors to anyone in need of garage door repairs.

Review Date: 11/26/2010 | Author: Cory J., Millington, TN

Comments: On time, professional and great customer service!

Review Date: 11/24/2010 | Author: Rosie Y., Cordova, TN

Comments: He was very experienced. The service was great and the repair job was done quickly! Highly recommended

Review Date: 11/20/2010 | Author: Jessica G., Cordova, TN

Comments: First and foremost they come in a timly manner! How often does that happened!! Rarely, but they did!! 2 thumbs up!! Secondly, the problem was fixed and again it was done timly!! I would definitely be referring them to family and friends!! Thanks alot!! 5 star service!! Be Bless!!

Review Date: 10/01/2010 | Author: a Neighbor, Memphis, TN

Comments: He was awesome. He came that evening and fixed the door, was great in explaining my options and was very professional. I greatly appreciated him going above and beyond by coming to help mr that evening when I needed it and helping mr to diagnose the problem and providing me with economical options. Also, he was customer centered and made sure the customer was satisfied. I will call again if needed and will most definitely recommend highly to everyone.

Review Date: 09/10/2010 | Author: William D., ,

Comments: I was very happy with his work. I would highly recommend him to others.